• QWhen driving off from a stop position

  When accelerating from a stationary position and travelling at low speeds, hybrid cars are powered by the electirc motor (which draws on the battery power). This is one reason why hybrids are particularly efficient during city driving.

• QCan I service my car at Phil Gilbert Kia even if I didn’t buy it from you?

  Yes you can. We would be delighted for our trained technicians to look after your vehicle for you.

• QWhat does the payment of the online deposit mean?

  The payment of the deposit means that You have purchased this vehicle at the “advertised price” including government fees and charges.  You now have 48 hours to enter into a written contract with Phil Gilbert Kia (“Us/We”) to document the purchase of the vehicle and to provide Us with a copy of your Driver’s licence. You must act within 48 hours of payment of the deposit or We will rescind the contract.  

  The “advertised” price is the price for which the vehicle was advertised when You paid the online deposit. The advertised price includes all government fees and charges. The advertised price does not include any additional accessories that You choose to add. Any additional accessory purchases will be itemised in the New or Used Vehicle purchase contract and added to the advertised price to make the purchase price, the final price You agree to pay. 

  If You wish to purchase more than one vehicle, You will need to pay a deposit in respect of each vehicle You wish to purchase.  

• QDo you service or repair other makes and models?

  Yes we do. Give us a call today and we are able to provide you with a quote upfront on services or repairs for most makes and models.

• QWhen driving at moderate speed

  When cruising, hybrids are powered mainly by the combustion engine as this is where the combustion engine works most efficiently. Depending on the driving condition (road gradient, engine load) the vehicle may seamlessly transition between petrol and electric power at speeds of up to 120kph.

• QWhat do I have to do within 48 hours of the payment of the online deposit to complete the purchase?

  You must enter into a New or Used Vehicle purchase contract with Us to purchase the vehicle at the purchase price, being the advertised price, including any government fees and charges and plus the cost of any accessories You choose to add.  

  To enter into a New or Used Vehicle purchase contract within 48 hours of the payment of the online deposit You must take these steps; 

  • sign a New or Used Vehicle purchase contract provided by Us; and  
  • provide Us with a copy of your Driver’s licence.  
• QUnder hard acceleration

  When you have your foot down firmly on the accelerator pedal, both the combustion engine and electric motor work together to maximise the power output to the wheels. This is thanks to the clever transmission, which combines the torque output of each powertrain at the same time.

• QWhat if I choose not to proceed to complete the purchase of the vehicle?

  Should You fail to enter into a New or Used Vehicle purchase contract with Us within 48 hours of the payment of the online deposit, We will rescind the contract, and We will refund your online deposit to You.  

  In the case of You failing to enter into a New or Used Vehicle purchase contract with Us within 48 hours of the payment of the online deposit, your online deposit will be refunded to You.  The online deposit can only be refunded to You by a direct credit to an Australian bank account held in your name.   

  To enable your online deposit refund to be processed You will need to provide Us with BSB and account details of an Australian bank account in your name. The refund will usually occur within 5 business days of your account details being provided to Us. 

• QWhere are your Service Departments located and what number can I contact them on?

  Our locations and contact numbers are;

  Croydon, NSW - 644 Parramatta Road
  Phone 02 8799 7577

  Lidcombe, NSW - 144 Frances Street
  Phone 02 9735 8411

• QWhat are your Service Department business hours?

  Our business hours for both locations are;

  Monday to Friday - 7:30 AM to 5:00 PM
  Saturday - Closed 
  Sunday - Closed

• QWhat terms and conditions apply to the Vehicle purchase contract?

  They are detailed in the New or Used Vehicle purchase contract and will be provided to You by Us.  

• QWhen braking or cruising

  Whenever you apply the brakes or take your foot off the accelerator pedal, hybrid cars do two things: they stop feeding power to the wheels and use the power of the rotating wheels to recuperate energy while slowing down the car. This produces electricity which is used to recharge the battery for later use. This is known as regenerative braking.

• QI’ve had an accident in my car. Who can I call?

  Contact Phil Gilbert Accident Assist on 1300 652 379. We are able to talk you through the steps you need to take, whether it be having your car towed or which repair centre to take it to. The Accident Assist helpline is open 365 days – 24/7!

• QWhen coming to a complete stop

  Whenever you apply the brakes with the intention of stopping completely, hybrids can completely turn off both the combustion engine and electric motor. The battery power is used to continue operating any other vehicle systems you might be using (radio, headlights, air conditioning, etc.)

• QDo I have to make an appointment prior to bringing my vehicle in?

  Yes. Appointments are essential.

• QHow can I make an appointment?

  To secure an appointment you can contact our Guest Experience Centre on 02 9735 8411 or alternatively book online.

• QDo you offer a shuttle service to the train station so I can get to where I need to go?

  We have currently suspended our courtesy bus service. We do have loan cars available for clients who wish to remain mobile. A small charge applies and only available by prior appointment.

• QDo you have loan cars available while my vehicle is being serviced or repaired?

  Yes we do. For those that require to remain on the road while your vehicle is being serviced, we do have loan cars available for a small fee. Loan cars are only available by appointment only.

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