• QCan I service my car at Phil Gilbert Kia even if I didn’t buy it from you?

  Yes you can. We would be delighted for our trained technicians to look after your vehicle for you.

• QDo you service or repair other makes and models?

  Yes we do. Give us a call today and we are able to provide you with a quote upfront on services or repairs for most makes and models.

• QWhere are your Service Departments located and what number can I contact them on?

  Our locations and contact numbers are;

  Croydon, NSW - 644 Parramatta Road
  Phone 02 8799 7577

  Lidcombe, NSW - 144 Frances Street
  Phone 02 9735 8411

• QWhat are your Service Department business hours?

  Our business hours for both locations are;

  Monday to Friday - 7:30 AM to 5:00 PM
  Saturday - Closed 
  Sunday - Closed

• QI’ve had an accident in my car. Who can I call?

  Contact Phil Gilbert Accident Assist on 1300 652 379. We are able to talk you through the steps you need to take, whether it be having your car towed or which repair centre to take it to. The Accident Assist helpline is open 365 days – 24/7!

• QDo I have to make an appointment prior to bringing my vehicle in?

  Yes. Appointments are essential.

• QHow can I make an appointment?

  To secure an appointment you can contact our Guest Experience Centre on 02 9735 8411 or alternatively book online.

• QDo you offer a shuttle service to the train station so I can get to where I need to go?

  We have currently suspended our courtesy bus service. We do have loan cars available for clients who wish to remain mobile. A small charge applies and only available by prior appointment.

• QDo you have loan cars available while my vehicle is being serviced or repaired?

  Yes we do. For those that require to remain on the road while your vehicle is being serviced, we do have loan cars available for a small fee. Loan cars are only available by appointment only.

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