We’re here for you during lockdown. Online & phone sales for new and used vehicles | Contactless vehicle collection | Service Departments open for essential servicing and repairs Mon–Fri 7:30am – 5:30 pm.
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We are here and ready to help

We’ve put together some answers to frequently asked questions below regarding COVID-19 & Phil Gilbert Kia. If you have further questions please contact us.

Q1.  Are you open during the period 19 July 2021 – 28 August 2021?

Please see below for advice on specific departments;

Kia New Vehicle Sales
We are open for online order and click and collect sales. Whilst our physical showrooms are presently closed, our team would be delighted to assist you online. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here.

Used Vehicle Sales
We are open for online order and click and collect sales. Whilst our physical showrooms are presently closed, our team would be delighted to assist you online. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here.

Fleet Sales
We are open for online order and click and collect sales. Whilst our physical showrooms are presently closed, our team would be delighted to assist you online. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here.

Parts Sales
We are open for online order and click and collect sales. Please visit our online Parts store by clicking here

Vehicle servicing and repairs
We are open for essential inspections, repairing and servicing. Capacity is limited and we are following very strict COVID safety protocols. You can book here or contact us on 9735 8400 or by email on customer@philgilbert.com.au for booking assistance.  Guests who live in a NSW government LGA of concern are asked to please consider whether their visit is essential, if not please cancel and re-book. All guests are asked to note that Lidcombe is in Cumberland LGA and to respect the NSW Government stay at home orders when visiting us at either Lidcombe or Croydon. We appreciate your understanding in this regard. 

Guest Experience
We appreciate that this is a concerning time and know that you may have questions. Our Guest Experience team are available online or by phone to assist you. Check here here for the best way to contact us now with your questions.

 

Q2. What special arrangements are currently in place for guests visiting Phil Gilbert Motor Group's Service Departments for essential inspections, services or repairs?

You’ll notice several changes to our usual practice to ensure that we can continue to operate in a COVID safe way.  All guests are asked to note that Lidcombe is in Cumberland LGA and to respect the NSW Government stay at home orders when visiting us at either Lidcombe or Croydon. We sincerely thank you for complying with the changes. Please read below and if you don’t feel that you can comply, please cancel and rebook for a later date. 

To visit our service departments at this time all guests are asked to;

  • Wear a face mask, In accordance with NSW Health directions, both inside and outside, all Phil Gilbert Motor Group sites;
  • Check in using a Services NSW QR code upon arrival;
  • Make contactless payment for all services provided. We cannot currently accept cash or card via EFTPOS terminal. You will be texted a TILL payment link to pay; and
  • Leave after dropping off their vehicle. Our waiting area is currently closed to ensure the safety of our guests and staff. Please make arrangements to leave our site after dropping off your vehicle. Please click on the links for some options for Lidcombe or Croydon

Please also note that no car washing services will be available on site until further notice. We thank you again for your understanding and patience at this time.

 

Q3.  I’m scheduled to take delivery of my new or pre-owned vehicle from Phil Gilbert Motor Group, how can I contact you?

What an exciting time for you! We’re doing our best to ensure that we can meet all promised delivery dates. You will be able to attend the Dealership to collect your new vehicle in contactless way. Finance or vehicle payments will be completed in advance. Please contact our Guest Experience Team who will put you in touch with the relevant team member to assist you with your delivery. You can find all our contact details by clicking here.

 

Q4.  I need to reschedule my upcoming service booking. How do I do that?

Our service hours are 7:30 am – 5:00 pm, Monday to Friday and we are open on a Saturday once a quarter. We appreciate the opportunity to assist you with rebooking or postponing service appointments. Just get in contact with us and we will assist you. You can find all our contact details by clicking here.

 

Q5.  Can I still wait for my car to be serviced?

No, currently all our waiting areas are closed. Please make arrangements to leave our site after dropping off your vehicle for essential inspection, service or repair work. Your Service Advisor will keep in touch with you during the day and advise when it’s time to return for collection of your vehicle. We have prepared contactless servicing drop-off and collection processes to comply with COVID safe practices.

 

Q6.  I have been exposed to COVID-19 or feel unwell, can I visit Phil Gilbert Kia?

We’re being guided by the NSW Government Department of Health as to how we can best protect the health of our staff and guests.

Please help us to do this and before visiting us, please stop and consider;

  1. Have you knowingly had contact with anyone infected with COVID-19 in the past 14 days?
  2. Have you visited any of the designated case locations as defined by NSW Health as at today’s date?  You can check current locations here 
  3. Do you live or stay in a NSW Health nominated LGA?
  4. Do you feel unwell?
  5. Do you live or stay in a NSW Health LGA of concern?

  6. Will your visit result in non-compliance with the current Greater Sydney restrictions? You can read them here: https://www.nsw.gov.au/covid-19/rules/greater-sydney

If you have answered “yes” to any of the above questions please, for the safety of our staff and other guests, please do not attend any Phil Gilbert Motor Group site. Please choose to contact us by phone, call or text, and email. You can find all our contact details by clicking here.

 

Q7. Will I be required to check in when I visit Phil Gilbert Kia?

From January 2021 all visitors to a Phil Gilbert Motor Group site, including guests and those accompanying them, contractors, suppliers etc, will be required to check in using a Services NSW QR code. Please understand that refusal to check in will result in refusal of entry to any Phil Gilbert Motor Group premises. In accordance with NSW Health guidelines, from 4pm on 23 June 2021, all guests to a Phil Gilbert Motor Group site must wear a face mask. We thank you in advance for your cooperation.

 

Q8.  What is Phil Gilbert Motor Group doing to protect the health of its staff and guests?

The good health and safety of our staff and Guests is important to us. Our team is working hard to ensure that we can maintain business as usual for our staff and guests. Here’s some of things we are doing;

  • We’re mask wearing at all times as currently required by NSW Public Health Orders.
  • We’re sanitising vehicles and communal areas regularly.
  • We’re following Government recommendations regarding personal hygiene and social distancing.
  • We’ve implemented additional cleaning procedures across our Departments.
  • We’ve also arranged for some of our staff to work from home, where possible, to maintain essential functions.
  • We’ve utilising video conferencing tools to minimise movement of and gathering of staff.
  • We’re using a Services NSW QR code and asking all visitors to our sites to check in so that we know who is or was on our sites on a particular date, should a case arise.
  • We’re monitoring the health and wellbeing of our team with regular updates, availability of contactless infra-red thermometers, supply of extra PPE and cleaning equipment and monitoring staff travel.