We’re open for business & delighted to welcome our guests back. Please continue to check in using a Service NSW QR code at all our sites. Please also note that our Service waiting areas and retail Parts sales counters remain closed through 31 Jan '22
Read FAQ’s

We’ve put together some answers to frequently asked questions below regarding COVID-19 & Phil Gilbert Kia. If you have further questions please contact us.

Q1.  Are you open in December 2021 and January 2022?

Please see below for advice on specific departments;

Kia New Vehicle Sales
From 15 December 2021 our showrooms are open to all guests. Please check in when you arrive on site using a Service NSW QR code. We also ask that you please wear a mask when indoors onsite. We remain open online for click and collect sales. Our team would be delighted to assist you online or in person, in the way that is most appropriate to your circumstances. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here. If you feel unwell, please visit us online only.  We appreciate your understanding in this regard.  

Used Vehicle Sales
From 15 December 2021 our showrooms are open to all guests. Please check in when you arrive on site using a Service NSW QR code. We also ask that you please wear a mask when indoors onsite. We remain open online for click and collect sales. Our team would be delighted to assist you online or in person, in the way that is most appropriate to your circumstances. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here. If you feel unwell, please visit us online only.  We appreciate your understanding in this regard.  

Fleet Sales
From 15 December 2021 our showrooms are open to all guests. Please check in when you arrive on site using a Service NSW QR code. We also ask that you please wear a mask when indoors onsite. We remain open online for click and collect sales. Our team would be delighted to assist you online or in person, in the way that is most appropriate to your circumstances. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here. If you feel unwell, please visit us online only.  We appreciate your understanding in this regard.  

Parts Sales
We are open for online order and click and collect sales only through 31 January 2022. All retail counters remain closed but will reopen on Tuesday 1 February 2022.  Please visit our online Parts store by clicking here

Vehicle servicing and repairs
We are open for inspections, repairs and servicing. We are following strict COVID safety protocols. These include contactless drop off and collection. All Service waiting areas remain closed but will reopen on Tuesday 1 February 2022. We also ask that you please wear a mask when dealing with our staff, even if outdoors. We no longer offer any car wash and detailing services. Only cashless payments are accepted. You can book here or contact us on 9735 8400 or by email on customer@philgilbert.com.au for booking assistance.  Guests with an appointment who feel unwell are asked not to attend but to please cancel and re-book. We appreciate your understanding in this regard.  

Guest Experience
We appreciate that this is a concerning time and know that you may have questions. Our Guest Experience team are available online or by phone to assist you. Check here for the best way to contact us now with your questions.

 

Q2. What special arrangements are currently in place for guests visiting Phil Gilbert Motor Group's Service Departments for inspections, services or repairs? 

You’ll notice several changes to our usual practice to ensure that we can continue to operate in a COVID safe way. These changes will remain in place through 31 January 2022. We sincerely thank you for complying with the changes. Please read below and if you don’t feel that you can comply, please cancel and rebook for a later date.

To visit our service departments at this time all guests are asked to;

  • Wear a mask when dealing with our staff, even if outdoors;
  • Make contactless payment for all services provided. We do not currently accept cash or card via EFTPOS terminal. You will be texted a TILL payment link to pay; and
  • Leave after dropping off their vehicle. Our Service waiting areas are currently closed to ensure the safety of our guests and staff. Please make arrangements to leave our site after dropping off your vehicle. Please click on the links for some options for Lidcombe or Croydon
  • Please also note that car washing and detailing services are no longer offered at our Service locations.

We thank you again for your understanding and patience at this time.


Q3.  I need to reschedule my upcoming service booking. How do I do that?

Our service hours are 7:30 am – 5:00 pm, Monday to Friday and we are open on a Saturday once a quarter. We appreciate the opportunity to assist you with rebooking or postponing service appointments. Just get in contact with us and we will assist you. You can find all our contact details by clicking here.

 

Q4.  Can I still wait for my car to be serviced?

No, currently all our waiting areas are closed and will reopen on Tuesday 1 February 2022. Please make arrangements to leave our site after dropping off your vehicle for inspection, service or repair work. Your Service Advisor will keep in touch with you during the day and advise when it’s time to return for collection of your vehicle. We have prepared contactless servicing drop-off and collection processes to comply with COVID safe practices.

 

Q5.  I have been exposed to COVID-19 or feel unwell, can I visit Phil Gilbert Kia?

We’re being guided by the NSW Government Department of Health as to how we can best protect the health of our staff and guests.

Please help us to do this and before visiting us, please stop and consider; 

  1. Are you infected with COVID 19?

  2. Have you knowingly had contact with anyone infected with COVID-19 in the past 14 days?

  3. Have you;

    a. visited any of the designated case locations as defined by NSW Health as at today’s date; or

    b. received notification from NSW Health, that you are a close or casual contact; or

    c. received notification another reliable source, that you are a close or casual contact, or have had higher or medium risk contact with a confirmed COVID 19 case?

  4. Are you presently required to self-isolate due an enforceable government directive?

  5. Do you feel unwell? 

If you have answered “yes” to any of the above questions please, for the safety of our staff and other guests, please do not attend any Phil Gilbert Motor Group site. Please choose to contact us by phone, call or text, and email. You can find all our contact details by clicking here.

 

Q6. Will I be required to check in when I visit Phil Gilbert Kia?

From 15 December 2021 onwards, until further notice, we request that all visitors to a Phil Gilbert Motor Group retail site, including guests and those accompanying them, contractors, suppliers etc, check in using a Service NSW QR code. If you cannot use a QR code, a paper check in sheet will be provided. Please understand that refusal to check in may result in refusal of entry to any Phil Gilbert Motor Group retail premises. We thank you in advance for your cooperation.

 

Q7.  What is Phil Gilbert Motor Group doing to protect the health of its staff and guests?

The good health and safety of our staff and Guests is important to us. Our team is working hard to ensure that we can maintain business as usual for our staff and guests. Here’s some of things we are doing;

  • Using Service NSW QR codes and requiring all staff and Guests to our retail sites to check in. 
  • Asking all guests who visit us on site to wear a mask in all indoor areas or when dealing with our staff in outdoor areas.
  • Providing masks and complying with NSW Government directions about when they must and/or may be worn to our staff.
  • Sanitising vehicles and communal areas regularly. 
  • Following Government recommendations regarding personal hygiene and physical distancing. 
  • Monitoring the health and wellbeing of our team with regular updates, availability of contactless infra-red thermometers, supply of extra PPE and cleaning equipment. 
  • Operating with a strict COVID-19 Safety Plan in place, which we review regularly, to ensure the ongoing safety of our staff, contractors and Guests.