COVID-19 FAQ's

We’ve put together some answers to frequently asked questions below regarding COVID-19 & Phil Gilbert Kia. If you have further questions please contact us.

Q1. I have just returned from overseas, have been exposed to COVID-19 or feel unwell, can I visit Phil Gilbert Kia?

We’re being guided by the Australian Federal Government Department of Health as to how we can best protect the health of our staff and guests.

Please help us to do this and before visiting us, please stop and consider;

  1. Have you been overseas in the past 14 days?
  2. Have you knowingly had contact with anyone infected with COVID-19 in the past 14 days?
  3. Do you feel unwell?

If you have answered “yes” to any of the above questions, for the safety of our staff and other guests, please choose to contact us by phone, call or text, and email. You can find all our contact details by clicking here.


Q2. I need to reschedule my upcoming service booking. How do I do that?

We value your business and know that in these uncertain times, things are changing daily. Please note that we have suspended Saturday service bookings with immediate effect. Only weekday appointments are presently available. We appreciate the opportunity to assist you with rebooking or postponing service appointments. Just get in contact with us and we will assist you. You can find all our contact details by clicking here.

 

Q3. Is the Service Courtesy Bus still operating?

As at 25 March 2020, the bus is still operating at both Lidcombe and Croydon. We have put extra cleaning procedures in place and ask that all guests wash their hands before boarding the bus. Our Drivers will do the same. Should we cease operating the bus at either site, we will update you here.

 

Q4. Can I still wait for my car to be serviced?

Yes, if you advised our team at the time of booking, you can wait for your car in our lounge. However, please practise social distancing and good hand hygiene. We have reduced the seating capacity in our lounges. Please also note that we have suspended our refreshment service and tea, coffee and water are not presently available. We thank you for understanding.

 

Q5. I need parts for my car but prefer not to come in or can’t come in. Can I still buy parts?

Yes you can. Please visit our online Parts store by clicking here

 

Q6. I’d like to buy a new Kia but would prefer not to come into Phil Gilbert Kia. Can I buy online?

Yes you can! Our team would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here.

 

Q7. I’d like to buy a used vehicle but would prefer not to come into Phil Gilbert Motor Group. Can I buy online?

Yes you can! Our team would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here.

 

Q8. I’d like to make a Fleet purchase enquiry but would prefer not to come into Phil Gilbert Motor Group. Can I buy online?

Yes you can! Our team would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here.

 

Q9: I’m scheduled to take delivery of my new or used vehicle from Phil Gilbert Motor Group, how can I contact you?

What an exciting time for you! We’re doing our best to ensure that we can meet all promised delivery dates. Please contact your Sales Consultant or our Guest Experience team. You can find all our contact details by clicking here.

 

Q10:  What is Phil Gilbert Motor Group doing to protect the health of its staff and guests?

The good health and safety of our staff and Guests is important to us. Our team is working hard to ensure that we can maintain business as usual for our staff and guests. Here’s some of things we are doing;

  • We’re following Government recommendations regarding personal hand hygiene and social distancing.
  • We’ve implemented additional cleaning procedures across our Departments.
  • We’ve also arranged for some of our staff to work from home, where possible, to maintain essential functions.
  • We’ve utilising video conferencing tools to minimise movement of and gathering of staff.
  • We’re monitoring the health and wellbeing of our team with regular updates, availability of contactless infra-red thermometers, supply of extra PPE and cleaning equipment and monitoring staff travel.